Policy Overview
Progenics Laboratories values its customers and is committed to providing excellent service. This statement outlines our policies for order cancellations and refunds.
- Orders can be canceled before the kit is dispatched.
- Refunds are issued if we are unable to provide the test for any reason.
- Damaged kits are eligible for replacement or full refund.
STEP 01
Request
Email connect@progenicslabs.com with your order details and reason.
STEP 02
Review
Our team reviews your request within 5 business days for approval.
STEP 03
Processing
Approved refunds are credited back to your original payment within 7-10 days.
Non-Refundable Terms
Please note that refunds will not be issued if the sample kit has already been dispatched, if the provided sample is of poor quality, or if the customer fails to provide a sample within the specified timeframe.